The Effective Help Desk Specialist Skills course covers both the technical skills and personal skills that are necessary to succeed in any help desk or technical support role. Personal skills include communication, training, and writing skills while technical skills include security, troubleshooting, and business skills. The course helps you understand your users needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.
Few weeks ago, I got a chance to review uCertify’s Effective Help Desk Specialist Skills for 15 days.
As to the content, course covers a combination of both hard skills and soft skills that a help desk personnel needs to succeed. Soft skills include communication, personal, training, and writing skills while hard skills include technical, security, troubleshooting, and business skills.
The Effective Help Desk Specialist Skills course contains flashcards & quizzes. There is no limit to the number of times learners can attempt these. Flashcards help master the key concepts and the glossaries define the key terms. The course also contains full-length practice test. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.
I would recommend this course to everyone.