ITIL 4® Foundation

(ITIL-4) / ISBN: 978-1-64459-145-1
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Lessons
TestPrep
Mentoring (Add-on)
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ITIL 4® Foundation

Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
Here's what you will get

The ITIL 4 Foundation exam assesses whether candidates understand the ITIL 4 service management framework. ITIL 4 Foundation exam objectives include the guiding principles of ITIL 4, the four dimensions of Service Management, key concepts from Lean, Agile, DevOps, and why these are important to deliver business value; and how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes.

Lessons
  • 6+ Lessons
  • 79+ Quizzes
  • 81+ Flashcards
  • 81+ Glossary of terms
TestPrep
  • 46+ Pre Assessment Questions
  • 5+ Full Length Tests
  • 40+ Post Assessment Questions
  • 200+ Practice Test Questions
Here's what you will learn
Download Course Outline
  • IT service management and ITIL
  • Summary
  • Module A: Value and value co-creation
  • Module B: Organizations, service providers, service consumers, and other stakeholders
  • Module C: Products, services, and service relationships
  • Module D: More about value, outcome, cost, and risk
  • Summary
  • Module A: Organizations and people
  • Module B: Information and technology
  • Module C: Partners and suppliers
  • Module D: Value streams and processes
  • Summary
  • Overview of the service value system
  • Module A: Opportunity, demand, and value
  • Module B: ITIL guiding principles
  • Module C: Governance
  • Module D: Service value chain
  • Module E: Continual improvement
  • Summary
  • Module A: Introduction to the service value chain
  • Module B: The purpose, inputs, and outputs of value chain activities
  • Module C: Continual improvement
  • Summary
  • Module A: Introduction
  • Module B: General management practices
  • Module C: Service management practices
  • Module D: Technical management practices
  • Summary
Exam FAQs
What are the prerequisites for this exam? There are no official prerequisites for the certification exam.
What is the exam registration fee? USD 314
Where do I take the exam? PeopleCert
What is the format of the exam? Classic, negative, missing word, and List questions
How many questions are asked in the exam? The exam contains 40 questions.
What is the duration of the exam? 60 minutes
What is the passing score? 26
What is the exam's retake policy? In the unfortunate case that one should fail the ITIL 4 Foundation Exam, you are allowed to re-sit the ITIL 4 Foundation Exam by booking another exam session with paying the ITIL 4 Foundation Exam fee. You can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year.
Where can I find more information about this exam? Know more about the ITIL 4 Foundation
What are the career opportunities after passing this exam?
  • Project Manager
  • Senior Project Manager
  • Service Delivery Manager
  • Information Technology Manager
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